Refund policy

Shipping and Returns

To return your unused product, you should mail your product to: KT OR 1, LLC  2426 S. Liberty Street #1  Boise, ID 83709. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $35, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Shipping Time

For all orders placed Monday to Friday before 2 pm MST, shipping is done on the same day. An order made after 2 pm MST on Friday and during a holiday shall be shipped the next business day.

Customs fees, import tax & duties

Adult Signature Confirmation is required on all orders, this fee is waived on orders over $60

All international orders (outside of the USA) may be subject to sales tax, import duties, and customs charges at the receiver’s expense. This rate is determined by the receiving country. Please contact your local customs for further information.

Failed delivery/returned to sender

if the package cannot be delivered to the given shipping address due to causes ascribable to the absent cooperation of the customer (wrong or incorrect phone number, wrong or incorrect shipping address, absent receiver,) or if the customer refuses to collect the package, the package will be returned to the sender (KT OR 1, LLC) at the customers expense. The expense includes shipping costs and any duty and tax the package may have incurred; this amount will be deducted from the total of the order to be refunded.

Restrictions

K Tropix is unable to ship to PO boxes. K Tropix is also unable to combine separate orders into a single shipment.

Abandoned package

customers are responsible for any additional shipping fees associated with a returned package or exchange. K Tropix will either send an invoice to you for the costs, or you are able to provide us with a prepaid shipping label. K Tropix will only hold your package for 30 days before it is deemed abandoned. After 30 days, an abandoned package will forfeit the right to an exchange or refund.