Ktropix

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Return and Exchange Policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not satisfied with the condition of your purchase, you may return it to us for an exchange. Please see below for more information on our return policy.

Return Process

All returns must be postmarked within fourteen (14) days of the purchase date. After receiving your exchange request and inspecting the condition of your item, we will process your exchange. Please allow at least 3-5 business days from the receipt of your item to process your exchange. We will notify you by email when your return has been processed. To return an item, please fill out the Return and Exchange Form (see above) in order to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

K-Tropix
Attn: Returns
RMA #
598 E. 44th Street
Garden City, ID 83714
Return shipping charges will be paid or reimbursed by us.

Refunds

After receiving your exchange request and inspecting the condition of your item, we will process your exchange. Please allow at least 3-5 business days from the receipt of your item to process your exchange. We will notify you by email when your return has been processed.